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Franchise Business Consultant Support Center

Franchise Business Consultant

Full Time • Support Center
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
Summary
The Franchise Business Consultant (FBC) is responsible for providing leadership and guidance to franchisees and their operators to achieve Company and operational goals. The FBC supports Jeremiah’s Italian franchise-owned locations while providing a positive impact in sales, profits, operating systems and Company culture. The FBC will oversee multiple locations in various territories to ensure brand consistency, compliance with policies as well as stable and successful store operations. This position is the primary liaison to our Jeremiah’s Italian Ice Support Center.

This is a full-time position requiring flexibility in hours, including early mornings, evenings, weekends, and holidays, and involves frequent travel (approximately 85% of the time, which may include overnight trips).

Essential Functions
  • Provide leadership and direction to cultivate the Franchisees.
  • Work with and create relationships with all Franchisees, Area Representatives and Operations teams for franchise locations.
  • Provide leadership and direction to ensure the Jeremiah’s Frogma / Culture is alive and thriving at all franchise locations and employees work in an environment of respect, caring, fairness and teamwork.
  • Respond to franchisee needs in a professional, prompt manner, offering solutions as required including guest’s service compliments and complaints.
  • Partner with the Jeremiah’s Italian Ice Management Team to establish and execute effective strategies to heighten company performance (integrating Marketing, Operations, Training, Research & Development, and Supply Chain).
  • Collect feedback from the franchise field to improve various training materials, policies, and franchising documentation.
  • Visit field locations regularly to ensure all aspects of the business meet established performance and profitability goals.
  • Complete and review store assessment reports as required.
  • Ensure that product quality, store facilities premises and 5-star service standards are met.
  • Develop and implement franchise reporting tools to measure and provide counsel on improving operational performance and profitability to achieve established goals. 
  • Ensure franchisees are using only JIIFG approved products.
  • Ensure all franchise operations consistently meet quality assurance metrics (inspection reports, shop reports, etc.).
  • Ensure that all franchisees are utilizing the LSM marketing plans to build partnerships within the community.
  • Manage business in a manner consistent with Jeremiah’s culture while building sales, guest counts, market share and optimizing profits. 
  • Collaborate with Training and Development teams to support successful New Store Openings.
  • Positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, maintenance, and all other Company goals/standards.
  • Track and review data and analytics to guide Franchisee actions toward their goals and plans.  Interpret data to provide recommendations on priorities for Franchisee to address.  Follow up and check progress.
  • Collaborate with Development Team to facilitate the successful transfer of Franchise Locations. 
  • Establish and implement effective business plans with franchise owners.
  • Provide impactful advice to guide franchisees towards financial success.
  • Review store level financials and provide insight and feedback to franchisee as well as strategies for sales and culture building.
  • Maintain updates for distribution, procurement and supply chain management for the territories managed.
  • Oversee pre-opening store operations according to established standards and within pre-opening budget, ensuring team is trained and ready for opening day.
Qualifications

Education & Experience:
  • 10+ progressive years’ of experience leading and managing multiple units.
  • 10+ progressive years’ of experience leading full-service or quick-service pre-opening operations.
  • Bachelor’s degree or equivalent leading full-service or quick-service restaurant multi-unit operations experience or an equivalent combination of education and experience.
  • Brand Development experience in new markets highly desired.
Knowledge, Skills & Abilities:
  • Strong leadership and team development skills, with the ability to inspire and motivate franchisees and staff.
  • Excellent verbal and written communication skills, including active listening and the ability to present information to individuals or groups.
  • Deep understanding of multi-unit operations, including quick-service and full-service restaurant management.
  • Financial acumen, including budgeting, P&L analysis, cost management, and ability to interpret financial data to drive business decisions.
  • Operational expertise in food service standards, quality assurance, health and safety compliance, and performance metrics.
  • Ability to develop and execute strategic business plans, improve operational performance, and drive sales and profitability.
  • Proficient in Microsoft Office, Excel, POS systems, and franchise management software (Franconnect, LEAP, etc.).
  • Strong relationship-building skills with franchisees, internal teams, and external partners.
  • Excellent organizational, time management, and project management abilities, with attention to detail and follow-through.
  • Problem-solving and decision-making capabilities, with the ability to provide actionable guidance to franchisees.
  • Knowledge of marketing, community engagement, and local store marketing strategies.
  • Ability to travel extensively, adapt to changing schedules, and work in a variety of environments.
Physical Demands
  • Ability to stand, walk, kneel, bend, and move throughout office and store locations for extended periods.
  • Ability to sit or stand for long periods of time while performing work duties.
  • Ability to perform repetitive movements of the arms, hands, and wrists.
  • Manual dexterity and hand-eye coordination; ability to work with hands above shoulder level.
  • Ability to occasionally lift, push, pull, balance, or carry objects up to 50 pounds.
  • Ability to turn or twist body parts in circular motions as needed.
  • Tolerance for exposure to varying temperatures, chemicals, and noisy environments.
  • Ability to verbally communicate and perceive sound for effective interaction.
  • Capacity to travel extensively by car, plane, or other transportation for long periods, including overnight trips.
Compensation: $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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BENEFITS

Medical, dental, vision, short-term disability, and life insurance for eligible positions
Paid Time Off (PTO) for eligible positions
401k match
Free treats
Growth opportunities