Senior HR Generalist
Full Time • Support Center
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Summary
The Senior HR Generalist at Jeremiah’s Italian Ice is a hands-on role responsible for independently managing day-to-day HR functions in support of our company-owned store operations and Support Center team. This role serves as the primary HR contact for 18 store locations and the Orlando-based Support Center, ensuring consistent HR support across a fast-paced, operations-driven environment.
This position is heavily focused on HR execution, including employee relations, compliance, recruiting coordination, and HR administration. The ideal candidate is resourceful, responsive, and comfortable operating independently while managing multiple priorities.
This is a full-time, Orlando-based position that requires flexibility in schedule, including occasional early mornings, evenings, weekends, and holidays as needed.
Essential Functions
- Serve as the primary and sole HR point of contact for 18 company-owned store locations and Support Center employees.
- Partner with store managers and operations leadership to provide guidance on employee relations, performance management, and HR best practices.
- Respond to HR-related inquiries from field leadership in a timely and solutions-oriented manner.
- Support staffing needs across locations, including coordination of recruiting and onboarding efforts.
- Handle routine employee relations matters, including investigations, documentation, and corrective actions.
- Exercise sound judgment in resolving employee concerns and escalating complex issues as needed.
- Ensure compliance with federal, state, and local employment laws and company policies.
- Maintain and update employee handbook, policies, and HR procedures.
- Coordinate full-cycle recruiting support for store-level and Support Center roles.
- Partner with hiring managers on candidate screening, interview scheduling, and hiring decisions.
- Manage onboarding processes and new hire experience.
- Support new hire orientation and ensure completion of required documentation.
- Maintain accurate employee records and HRIS data.
- Support benefits administration, including employee questions and enrollment coordination.
- Assist with payroll-related coordination, ensuring accuracy of employee data and communication with payroll partners.
- Track HR metrics, documentation, and reporting as needed.
- Prioritize and manage competing HR needs across multiple locations with minimal supervision.
- Follow established HR processes and documentation to ensure consistency and continuity.
- Partner with external vendors (e.g., legal counsel, benefits providers) as needed for guidance and support.
- Identify opportunities to improve HR processes and recommend practical solutions.
Qualifications
Education & Experience:
- 3–6 years of progressive HR experience, preferably in a multi-unit, retail, or food service environment.
- Experience handling employee relations and supporting frontline managers.
- Bachelor’s degree in Human Resources, Business, or a related field preferred.
Knowledge, Skills & Abilities:
- Strong interpersonal and communication skills with the ability to build relationships at all levels.
- Proven ability to work independently and manage multiple priorities in a fast-paced environment.
- Solid understanding of employment laws and HR best practices.
- Strong problem-solving and decision-making skills.
- High level of organization and attention to detail.
- Ability to handle sensitive and confidential information with discretion.
- Hands-on, self-starter mentality with a proactive approach to work.
- Ability to effectively prioritize and adapt to changing business needs.
- Proficiency in Microsoft Office Suite and HRIS systems.
Physical Demands:
- Primarily an office-based role requiring prolonged periods of sitting, with occasional standing or walking.
- Ability to perform repetitive movements with arms, hands, and wrists.
- Ability to communicate effectively verbally and perceive sound by ear.
- Manual dexterity and hand-eye coordination.
- Ability to lift, carry, push, or pull objects occasionally, up to 25 pounds.
- Occasional travel to local store locations may be required.
Compensation: $60,000.00 - $70,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Jeremiah's Frog Squad is always on the lookout for fun and upbeat individuals interested in joining our exciting team. Join Jeremiah’s Ice as we scoop up our tasty frozen treats with a smile. It’s truly a rewarding experience to brighten a customer’s day with one of our colorful, delicious treats! Apply today to Live Life to the Coolest with the Frog Squad!
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Medical, dental, vision, short-term disability, and life insurance for eligible positions
Paid Time Off (PTO) for eligible positions
Free treats
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